The Benefits of Fundemomium’s RC Repair Services
It’s a typical scenario: Someone purchases an RC model online (or even some other local shops) and there’s a problem with it. Too often, the response is, “Well, gee, that’s really bad. Uh, here’s the phone number for product support for the manufacturer. Give ’em a call.”
Unfortunately, the customer is often left hanging on hold while they try to figure out how to explain a problem or issue with their RC vehicle that they may not fully understand themselves. That often leads to a situation where an RC technical support person tries to troubleshoot the problem over the phone, which always goes badly.
Ultimately, in most cases, the result is the manufacturer offering to send out the parts the customer needs, leaving the customer to figure out how to install them. Even worse, the manufacturer may simply ask the customer to ship it to them so they can inspect it and decide what to do.
And this is a process that could take weeks, which is time without being able to play with the RC vehicle that the customer purchased.
Then, of course, there are no guarantees of a suitable repair. Many times, in those situations the manufacturer will simply say the model is defective, though under warranty, and issue the customer a refund.
And, as Fundemonium owner, Steven Elliott, puts it,
“You’re left with nothing. You’re back to square one. You got your money back, but you just wasted weeks of time. You were hoping to have something fun to play with and it’s just all gone up in smoke and you’re back at square one, trying to figure out what to do.”
Not with Fundemonium.
If there’s something wrong with an item, we do the work to get it fixed. So, if you have a problem, you just bring it back into the store. The manufacturer controls the warranty process, but we can diagnose the problem, so we know exactly what’s wrong with the RC vehicle and communicate that clearly to the manufacturer.
We troubleshoot everything that we can to see if the problem can be resolved with settings adjustments or some minor repairs. If necessary, we’ll call the manufacturer, describe the problem, and negotiate a solution. In most cases, the manufacturer will ship us the needed RC car parts or other RC parts, and we install them.